The shop is now closed for the holidays and no orders will be processed till we re-open on 2nd January. Please note any purchases made will be dispatched from 3rd January onwards.
Please note that orders are usually dispatched between 7-14 working days. Please note that we are unable to process your orders outside of office working hours (Monday – Friday 9.30am-5.30pm). Delivery times may be delayed around holidays. Please note that we use different delivery services and delivery times will vary.
Iniva is the sole user of the information submitted by you anywhere on this site. We may use information gathered in compiling anonymous research in the course of the organisation’s stated role. However, we will not sell, share, or rent personally identifiable information that you have submitted to this site to third parties.
Any personal information will be treated in accordance with the Data Protection Act 1998.
We appreciate your custom and will endeavour to deal with any situations regarding dissatisfaction with our service and products as quickly as possible.
To enable us to deal with your query quickly and effectively please keep all acknowledgement emails and quote your reference number in all correspondence.
You have the right to cancel your order within seven days of receipt of the goods. Cancelled orders will be refunded in full on return of the goods in their original condition. We will not refund postage and packaging costs or pay for the costs of returning the goods.
We will replace any goods damaged in transit. Please return the damaged goods within seven days of receipt with proof of purchase. We will refund the cost of returning damaged goods and you will not be charged for the delivery of replacement goods.
Return goods with proof of purchase to:
16 John Islip St
London SW1P 4JU
This returns policy does not affect your statutory rights.
+44 (0)20 7630 1278